A Pastry Chefs View From Inside A Bakery
Swirls Whirls Cake
This is our Swirls Whirls cake. It is one of our more popular cakes. This is  a three tiered cake with a different pattern on each tier. We added a bow on top with shooting stars. Generally, we like our bows to match the cake but we did as the customer wanted and put a white bow on with stripes. We let the customer pick out patterns that they like and we offer our assistance along the way. Wit...
Engagement Ring Box Cake
People like to mimic non edible things with cake. Here is an example of a engagement ring box cake. The customer wanted everything made out of fondant, but once we told her the price she changed her mind. We did let the customer know that we never guaranteed exact color or design (they are copyrighted you know) We finished this box and were please with the outcome along with the customer. ...
Fondant Jungle Baby Shower Cake
Here is a fondant jungle baby shower cake that my bakery made. It is very simple and was easy to make. Here is what I did Everything on here is fondant, with the exception of the tree. We wrapped a pretzel rod in chocolate fondant so it would stand up straight and be edible. We are big on everything being edible. I mean who would want to bite into a plastic straw, wooden dow, or metal wire...
Barbie Cake
Oh barbie, how we love thee! Barbie cakes are a huge seller at my bakery. Every little girl wants one. Here is just one of the many designs we make of the barbie cake. We can do any design that the customer thinks of. The only thing that stops their imagination sometimes is the rising price of their detailed designs. Decorating Instrucions The cake consist of  four 8 inch cakes, stacked o...
Baby Bottom Cake
We call this cake our Baby Bottom Cake. This is a cake that I have been getting a lot of orders for lately. I do not know who originally designed it, but I do not like it! This cake is  basically made to look like a baby's bottom with a blanket over it. It would be cute if the rest of the body was with it, but nope it's just the baby's bottom. Directions We first start off with a iced 10 in...
NY Yankees Cake
So baseball is beginning again and I can only imagine how many of theses cakes we will get orders for. Here is a example of a NY Yankees cake that we made over and over again! The cake is entirely fondant with the exception of the writing and baseball laces, which were made with buttercream.
Personal Sized Tiered Cakes
Every bride wants to have something special at her wedding. Some brides opt for small personal sized tiered cakes for each guest rather than one large cake. These cakes are basically made the same as their larger version with the exception of them being tiny. Many personal sized tiered cakes are two tiers. You can have the cake decorated in any fashion you want. Make sure to remember that the mor...
Fake Cakes
Why would you want a fake cake when you can have a real one? I charge the same amount for both real and fake. I know that I have to do one less step when making a fake cake but the labor is just as hard. It does not take me any less time when I am decorating a fake cake compared to a real one. So why would I charge less? In fact it might actually cost me more, due to me having to buy materials an...
Christmas Tree Cake
It's that time of year again where everything is merry and bright. Here is our first Christmas tree cake of the season! Ugly and gaudy I know, but the customers just love them. How it is done This Christmas tree cake was made in a shaped pan. It only comes in pound cake. It is iced in a poured fondant icing, tinted green. We covered the stump of the tree in chocolate buttercream and add but...
Baby Butt Cake
I am not a fan of this baby butt cake. I get the idea that the decorator was going for, but it is still just a baby butt cake with no head. Directions In order to create this cake the decorator used 2 cakes and set it up like a tradition tiered cake. On the top tier the decorator tried to round the cake so it was shaped more like a baby butt. She iced it white to look like a diaper, added some c...
Halloween Cakes
I just love everything about halloween. The best part about it for me, is making halloween cakes. I'm so over candy, I just want cake! This is a holiday where you can let your imagination take you anywhere it wants to go. Ghost, goblins, tombstones, and pumpkins are all perfect things to put on cake. You can make scary cakes or kiddy cakes, anything goes. Below are two examples of halloween cakes...
Hot Dog Cake Anyone
MMMM Hot Dog Cake Anyone! That's right, someone wanted a cake shaped like a hot dog. I think this cake looks pretty good. However the paper plates stuck under I do not feel was such a great idea. I mean I understand why they are there but it ruins the hot dog bun. I would suggest that instead of the plates to make condiments and put them around the cake instead.
Pea Pod Cake
Oh, how it bothers me to see decorations on plain white icing. Just think how nice this pea pod cake could have looked if it had a pretty green airbrushed background?
Flip Flop Cake
Just one shoe, where is the other one?
New York Yankees Cake
Be careful when adding a marbilized fondant ball border to your cakes. On this cake the New York Yankees logo is low and the border could almost obscure it. You can always add your border first than add your decorations.

That Is NOT What I Ordered, I Want It Free!

Posted By: admin on February 6, 2012 in Common Complaints - Comments: 1 Comment »

Boy am I tired of hearing the phrase “That is not what I ordered, I want it free”. I follow the order form in front of me, if it is not written down I do not do it. Maybe you forgot to tell the sales girl properly what you ordered or maybe you think that if you complain you can get something for free? Yep that is it you want something for free. We know your trick everyone is doing it now. Here it is –

  • You place a order for exactly what you want
  •  than you come in to pickup your order, you act rushed the whole time
  • your order comes out just liked you wanted but you say it is wrong
  •  you ask for a manager who offers to fix it for you
  •  you say that your late and very unhappy with our bakery
  • you say that you will not be coming back
  •  you have not paid yet
  • so you say I shouldn’t have to pay for something that is not right
  •  so you say I should get this for free
  •  we do not want to lose business so we give in to your request

Now you walk out happy as a clam with your perfectly made cake that you just got for free.

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  1. TRISH WATSON says:

    …or they MUST place their order over the phone due to blah, blah, blah… they only want 2 doz. cupcakes w/HAPPY BIRTHDAY picks ~ airbrushed to match the picks w/a few sprinkles. I describe their various pick choices which in detail. They select the bright colors, uttering phrases like, “Oh sure, that would be fine” & “whatever you think” “thanks so much”. Since this is such an easy order, you accept the order on short notice. (let’s not even go there) They send someone else in to pick up the order on Saturday, then they call on Monday to say the colors were hideous (they matched the picks you described in detail w/adjectives like bright green, hot pink, etc.)& they demand a refund. You tell them the order should have been rejected at the time of pickup since they ordered over the phone. They say, “well they tasted terrible” “they were dry” “they were disgusting”, etc. They are adamant and rude, even uttering expletives & making threats so you authorize your employee to make a (method of payment) refund to their debit card. You then call a customer that purchased cupcakes from the same batch ~ same exact batch. Their upcakes were “moist & delicious” & “awesome”. WoW! Strange, huh? Five days after you issue credit to the customer’s debit card, they come into your bakery threatening your employee for not refunding the money they promised. Essentially, they plotted the whole thing; they need the $$$ back immediately & it’s my fault the bank has not credited their account yet? So now, I provided a copy of the receipt (a copy of which was also mailed to her 5 days prior to a local address) showing the credit had been issed 5 days prior. I then(politely) suggested she take it up with her bank, since she would be trespassing if she returned to my bakery. These are the customers that we pray mean it when they threaten to never return.

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