I am tired of having to take the blame for bad management. It is not always my fault. Maybe if you took the order right or filed it correctly we would not be having this problem now. I’m your decorator, not your secretary. I should not have to check email and write up orders for you. That is what your sales girls are for.
In my job I make orders that are written on order forms. If these orders are written up wrong, that is not my fault. How am I suppose to know that the customer wants chocolate fudge filling if it is not written down? The order takers are the ones that need to give me all the information I need to complete my tasks.
There needs to be a standard operating practice so everyone knows how to take a order correctly. The management needs to stand behind their rules and enforce them. This way it will be easier to prevent mistakes and asking the question “Who’s fault is this”?
Tags: Who's Fault Is it?